Letters from satisfied Harbrook and Marvin customers:
We wanted to thank you for everything you did for us with our new house. We absolutely love our windows and doors! We are attaching some photos for you to see how they look in the new house. They provide so much natural sunlight, and the view that the windows afford is amazing!
As we've expressed before, we are grateful for the hours you spent with us in the design phase of the project. Designing an entire home is daunting, and you steered us towards windows and doors that fit the style we wanted to achieve, while keeping us within budget. Your experience and sense of space made our home much better.
Thank you for the extra effort and time you took to replace our front door. It is the first thing everyone sees as they approach and enter our home, and people never fail to tell us how much they love it! With heavy wood construction, smooth hinges and beautiful lock set, it feels solid and good.
The service provided by you and your employees has also gone above and beyond. When our rear door came and did not have the lock hole drilled out, you sent an employee promptly to drill the hole. He ont only drilled the hole, but installed our lock set as well. We did not expect this. When our final front door came in, you scheduled its delivery within days. Again, the employee who came to install the door was top notch. He spent at least three hours at our house replacing the front door, primarily because of the high standards he set for his installation. He kept at it until it opened and closed perfectly. His attention to detail is not always seen in contractors.
We look forward to many enjoyable years in our new house, and your windows and doors make our house extra special. We would not hesitate to recommend you and your company to anyone looking to build a new home or replace their windows and/or doors. Thank you again and happy New Year!
J & K E.
Gentlemen and Ladies,
I am writing to thank everyone at Harbrook for their assistance in our window replacement project with Marvin Integrity windows. We are pleased with the appearance of the new windows.
A special thanks to Leo for his excellent choice of window model to achieve a great fit in our existing home. A second thank you Leo, for delivering the windows early so I could stain the windows and mouldings prior to installation.
Special thanks to your installer for his excellent installation of our new windows. His installation included superbly fabricated extension jambs and window stools along with colonial moulding.
Thanks again for everyone's assistance in helping us improve our home's appearance both inside and out.
Dear Sir or Madam,
I would like to take this opportunity to share my recent experiences with your company and your personnel. As a small business owner, I know all too well the difference employee attitude, knowledge and follow-up can make in the success or failure of a company. My experiences with Marvin and Harbrook score well higher than the 10 on a scale of 1 to 10, with 10 being the best.
After much consideration and evaluation, I decided to purchase Marvin's line of Integrity Windows for renovations on my home. I placed my order with the Harbrook Company. They took my order with a very assuring sense of professionalism and expertise. My windows were delivered exactly as ordered within the time frame Harbrook promised. Sadly, as they were unpacked and checked, various damages and defects were found. A call to Harbrook was immediately acted upon with the same courtesy and professionalism they had previously displayed. They returned my call in a matter of minutes and said one of their representatives would be at my home that day or no later than the next to inspect the windows and make the necessary adjustments. About a half hour later, I received a second call from them telling me a Marvin representative was in my area and would be at my home that day.
This was my first introduction to Mr. Ford. I envy you for having him in your employ. There aren't enough positive adjectives to describe how well he handled the situation. Polite, concise, knowledgeable, courteous and consoling are just a few. He inspected every window, made careful notes of every detail, promised replacement or repair of defective parts and was apologetic for any inconvenience that may have been caused. Then, surprisingly, the next day Mr. Ford reappeared at my home. Some of his notes "bothered" him, and he wanted to recheck some issues to insure I would be completely satisfied with the results. I was impressed. He returned exactly at the time agreed upon and, once again, inspected each window and made every repair and replacement exactly as promised.
I would like to thank all of the people at Harbrook and Marvin for the way I was treated. I am very pleased with every aspect of this experience and would readily recommend Harbrook and Marvin Windows & Doors.