LETTERS from satisfied Harbrook and Marvin customers:
December 20, 2010
Gentlemen and Ladies,
I am writing to thank everyone at Harbrook for their assistance in our window replacement project with Marvin Integrity windows. We are pleased with the appearance of the new windows.
A special thanks to Leo for his excellent choice of window model to achieve a great fit in our existing home. A second thank you Leo, for delivering the windows early so I could stain the windows and mouldings prior to installation.
Special thanks to your installer for his excellent installation of our new windows. His installation included superbly fabricated extension jambs and window stools along with colonial moulding.
Thanks again for everyone's assistance in helping us improve our home's appearance both inside and out.
Sincerely yours,
Arthur C.
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Dear Mr. Brooks,
We recently purchased windows from your company and just wanted to take a moment to let you know about our experience.
We started with Roger. His amazing knowledge of windows was only outshined by his patience with us! Next was Leo who came out to measure and fix all of our measuring mistakes. Once the windows were in, your installers went to work. They were prompt, courteous, professional and amazingly quick. Tom was fabulous about helping me with trim choices so that the windows fit the look of our circa 1880 home (something the old windows never did).
We probably could have gotten replacement windows for less, but they never would have matched the baauty and quality of the ones that are now in our home. And, we definitely wouldn't have gotten the same level of service.
We initially came to Harbrook's showroom because we believed your company to be run by intelligent and consceinetious individuals, and were were not proved wrong.
Thank you,
Dawn & Bruce M.
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Dear Sir or Madam,
I would like to take this opportunity to share my recent experiences with your company and your personnel. As a small business owner, I know all too well the difference employee attitude, knowledge and follow-up can make in the success or failure of a company. My experiences with Marvin and Harbrook score well higher than the 10 on a scale of 1 to 10, with 10 being the best.
After much consideration and evaluation, I decided to purchase Marvin’s line of Integrity Windows for renovations on my home. I placed my order with the Harbrook Company. They took my order with a very assuring sense of professionalism and expertise. My windows were delivered exactly as ordered within the time frame Harbrook promised. Sadly, as they were unpacked and checked, various damages and defects were found. A call to Harbrook was immediately acted upon with the same courtesy and professionalism they had previously displayed. They returned my call in a matter of minutes and said one of their representatives would be at my home that day or no later than the next to inspect the windows and make the necessary adjustments. About a half hour later, I received a second call from them telling me a Marvin representative was in my area and would be at my home that day.
This was my first introduction to Mr. Ford. I envy you for having him in your employ. There aren’t enough positive adjectives to describe how well he handled the situation. Polite, concise, knowledgeable, courteous and consoling are just a few. He inspected every window, made careful notes of every detail, promised replacement or repair of defective parts and was apologetic for any inconvenience that may have been caused. Then, surprisingly, the next day Mr. Ford reappeared at my home. Some of his notes “bothered” him, and he wanted to recheck some issues to insure I would be completely satisfied with the results. I was impressed. He returned exactly at the time agreed upon and, once again, inspected each window and made every repair and replacement exactly as promised.
I would like to thank all of the people at Harbrook and Marvin for the way I was treated. I am very pleased with every aspect of this experience and would readily recommend Harbrook and Marvin Windows & Doors.
Sincerely,
Herb F.